Shipping Policy
Delivery Dates
1. Order Processing:
o Orders are processed within 1-2 business days of order confirmation.
2. Shipping Time:
o Shipping within Cairo: 2-4 business days.
o Shipping to other governorates: 3-7 business days.
Shipping Areas
We ship to all parts of the Arab Republic of Egypt.
Return and Exchange Policy
Return
1. Return Terms:
Products can be returned within 14 days of receipt.
Products must be unused and in their original condition with all accessories and invoices.
2. Return Procedures:
Contact Customer Service to arrange the return process.
A return number will be provided that must be included with the returned product.
3. Return Cost:
The customer bears the return shipping cost unless there is an error on our part (such as receiving a wrong or defective product).
4. Refund:
Once the returned product is received and inspected, the refund will be processed.
The amount will be refunded using the same original payment method within 5-7 business days.
Exchange
5. Exchange Terms:
Products can be exchanged within 14 days of receipt.
Products must be in their original condition, unused, with all accessories and invoices.
6. Exchange Procedures:
Contact Customer Service to arrange the exchange.
The customer bears the cost of the exchange shipping unless there is an error on our part.